Program Overview

12 Months of free Experiences

Kick off Summit (Online)

Ignite Hospitality launches with the Innovation Summit, designed to ignite forward-thinking conversations and actionable insights. Panel discussions and hands-on workshops focus on uncovering and driving strategic innovation for hospitality. Engage with industry leaders, share and tackle pressing industry challenges, and learn how to implement impactful initiatives to build business and industry resilience.

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Sustainability Deep Dive

Take a deep dive into the Sustainability track with detailed panel discussions and real-world case studies. Learn about eco-friendly initiatives and practical workshops that guide you in implementing sustainable practices. Collaborate with industry leaders to drive environmental responsibility and discover innovative solutions to reduce your ecological footprint.

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Stock Take

Take stock of the data and insights captured across the program to date. The goal is to prioritise and pinpoint the initiatives that will have the biggest industry impact. Detailed data and insights will be shared with Participants, providing further opportunities to influence the topics and focus of upcoming Innovation Challenges and Activities.

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Innovation Challenges

Join next-generation talent, industry leaders, government representatives, and business innovators to tackle pressing challenges within the hospitality industry. A range of innovation challenges will focus on collaborative problem-solving, blending diverse perspectives to develop groundbreaking solutions that address your business and industry needs. Participate in dynamic workshops, pitch sessions, and networking events designed to foster creativity and drive transformative change across all Program tracks.

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Customer Excellence

Join the Customer track to elevate your customer service standards and improve guest satisfaction. Participate in interactive sessions on effective feedback mechanisms, personalised guest experiences, and loyalty programs.

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Operational Efficiency

Focus on the Finance & Ops track to enhance your business's operational processes. Engage in panel discussions and workshops centred on process improvement, cost control, and technology integration. This week also includes the launch of an innovation challenge aimed at streamlining operations and boosting efficiency across your organisation.

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Kick off Summit

Summit Schedule

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10:00AM - 11:30AM
Program Launch - The Future of Hospitality
2:00PM - 3:30PM
Future-Ready: Innovating Workforce Development
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4:00PM - 5:30PM
The Future of Dining and Hospitality
10:00AM - 11:30AM
Key Indicators to Track Business Performance
2:00PM - 3:30PM
Balancing Workforce Obligations & The Future of Work
6:00PM - 7:30PM
Innovative Strategies for Attracting Customers
10:00AM - 11:30AM
The Role of Technology in Managing Finance & Ops
2:00PM - 3:30PM
Innovating to Attract the Next Generation of Talent
10:00AM - 11:30PM
Turning Disruptions into Opportunities - Supply Chain & Productivity
2:00PM - 3:30PM
Revolutionising Recruitment
2:00PM - 3:30PM
Managing up to date Obligations & Commitments
4:00PM - 5:30PM
Enhancing Customer Engagement

Discover much more in our full Program.

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Program
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